Privacy Policy

Last updated: August 30, 2026

At Entdecke Travel, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how ENTDECKE VIETNAM TRAVEL TRADING COMPANY LIMITED, operating under the brand Entdecke Travel and the website entdecke.travel, collects, uses, stores and protects personal information when you visit our website, contact us, or request a booking for our tours, cruises, transfers and other travel services in Vietnam.

Our goal is simple: we only collect information that we reasonably need to communicate with you, arrange your travel services and provide a reliable booking experience.

1. Who We Are

ENTDECKE VIETNAM TRAVEL TRADING COMPANY LIMITED

Trading name: Entdecke Travel

Address:
Số 8, ngõ 10 khu A Viện nghiên cứu rau quả, Tổ dân phố An Lạc, Xã Gia Lâm, Thành phố Hà Nội, Việt Nam

Email: entdecketravel@gmail.com

Website: entdecke.travel

Throughout this Privacy Policy, “Entdecke Travel”, “we”, “us” or “our” refers to ENTDECKE VIETNAM TRAVEL TRADING COMPANY LIMITED.

2. Information We Collect

We may collect personal information when you contact us, request a tour, submit a booking form, or communicate with us about your travel arrangements.

Depending on the service you request, this may include:

  • Full name
  • Email address
  • Phone number or WhatsApp number
  • Nationality
  • Number of travellers
  • Travel dates
  • Hotel or accommodation information
  • Pickup and drop-off information
  • Tour, cruise or transfer preferences
  • Dietary requirements or other special requests
  • Information necessary to arrange certain travel services
  • Information you voluntarily provide when communicating with us

We only request information that is relevant to providing or arranging the travel service you have requested.

Passport and Travel Document Information

For certain tours, cruises, transport services or other travel arrangements, we or our service partners may need passport or travel document information.

Where such information is required, we will request it directly from you and use it only for legitimate travel-related purposes, such as completing passenger lists, registration, check-in, permits or other requirements of the relevant service provider or local authority.

Please do not send passport information through a website form unless we specifically request it.

3. Booking Requests and “Reserve Now – Pay Later”

Entdecke Travel uses booking forms primarily to request and hold a booking.

Submitting a booking form does not necessarily mean that your booking has been fully confirmed. We may contact you to confirm availability, pricing, pickup details and other arrangements before confirming your reservation.

Our website does not require you to enter credit card or debit card information through the booking form.

For selected tours and cruises, we may request a deposit to secure your booking. Payment instructions will be provided separately when applicable.

This approach allows us to discuss your travel arrangements directly with you and confirm the details before your trip.

4. How We Use Your Information

We may use your information to:

  • Respond to your enquiries
  • Process and manage booking requests
  • Confirm availability and travel arrangements
  • Arrange tours, cruises and transfers
  • Organise hotel pickup and drop-off
  • Communicate important information about your trip
  • Process or confirm deposits or other payments arranged separately from the website booking form
  • Communicate with you through email, WhatsApp, phone or other agreed communication channels
  • Handle special requests, including dietary requirements
  • Improve our website, services and customer experience
  • Understand how visitors use our website
  • Prevent fraud, misuse or security incidents
  • Comply with applicable legal and regulatory requirements

We do not use your personal information for purposes unrelated to your travel enquiry or our legitimate business activities unless we have a lawful basis to do so.

5. Sharing Information With Travel Service Providers

To provide your requested travel services, we may need to share relevant information with trusted service providers involved in your booking.

Depending on your itinerary, these may include:

  • Cruise operators
  • Tour operators
  • Transportation companies
  • Drivers
  • Tour guides
  • Hotels or accommodation providers
  • Local activity providers
  • Other suppliers directly involved in delivering your booked service

For example, if you book a Halong Bay or Lan Ha Bay cruise, we may need to provide your name, passenger details, pickup information or other necessary information to the cruise operator.

We only share information that is reasonably necessary to arrange and deliver the requested service.

We do not sell your personal information to third parties.

6. Google Analytics

We use Google Analytics to understand how visitors use entdecke.travel and to improve our website and travel services.

Google Analytics may collect information such as:

  • Approximate location
  • Browser and device information
  • Website interactions
  • Session information
  • Cookie-based identifiers
  • General website usage statistics

We do not intentionally send information such as your name, email address, phone number or passport details to Google Analytics.

Google Analytics may use cookies and similar technologies to measure interactions with websites and provide website usage statistics.

For more information about how Google handles data collected through websites and applications that use its services, please refer to Google’s privacy documentation.

7. Cookies

Our website may use cookies and similar technologies to:

  • Make the website function properly
  • Remember certain settings
  • Understand website traffic and usage
  • Improve website performance
  • Measure the effectiveness of our website

Some cookies may be placed by third-party services, such as Google Analytics.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect how some parts of the website function.

8. Communication Through Email and WhatsApp

When you contact Entdecke Travel by email, WhatsApp, phone or another communication channel, we may retain the information you provide in order to respond to your enquiry and manage your travel arrangements.

For example, we may use your contact details to:

  • Confirm your booking
  • Ask for missing travel information
  • Provide pickup instructions
  • Send itinerary updates
  • Inform you about changes affecting your trip
  • Respond to questions before or during your journey

We will not use your contact details for unrelated marketing communications without an appropriate legal basis or your permission where required.

9. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Access to customer information is limited to people who need the information to perform their responsibilities.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted over the internet.

If we become aware of a personal data incident that requires notification under applicable law, we will take the appropriate steps required by law.

10. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Managing your enquiry or booking
  • Providing travel services
  • Handling customer service matters
  • Maintaining appropriate business and accounting records
  • Resolving disputes
  • Meeting legal or regulatory obligations

When information is no longer reasonably required, we may delete, anonymise or securely dispose of it, subject to applicable legal requirements.

11. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

  • Know what personal information we process
  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of information where legally applicable
  • Request restriction of certain processing
  • Withdraw consent where processing is based on consent
  • Object to certain types of processing
  • Request information about how your personal information is used or shared

To exercise a privacy right or ask a question about your personal information, please contact us using the details below.

We may need to verify your identity before responding to certain requests.

12. International Visitors

Entdecke Travel provides travel services in Vietnam and welcomes customers from around the world.

If you visit our website or book a tour from outside Vietnam, your information may be processed in Vietnam and may also be processed by service providers located in other countries where necessary to provide the requested service or operate our website.

Where required by applicable law, we will take appropriate measures when transferring personal information across borders.

13. Third-Party Websites and Services

Our website may contain links to third-party websites or services, including travel platforms, communication services, maps or other external websites.

We are not responsible for the privacy practices or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

14. Children’s Privacy

Our website is intended for travellers and customers arranging travel services.

We do not knowingly use our website to collect personal information directly from children for purposes unrelated to providing travel services.

When a booking includes children, the relevant information may be provided by a parent, guardian or accompanying adult as necessary to arrange the travel service.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, technology or applicable laws.

When we make changes, we will update the “Last updated” date at the top of this page.

We encourage you to review this page periodically so that you remain informed about how we protect your information.

16. Contact Us

If you have any questions about this Privacy Policy, want to request access to or correction of your personal information, or have a privacy-related concern, please contact us:

ENTDECKE VIETNAM TRAVEL TRADING COMPANY LIMITED
Entdecke Travel
Số 8, ngõ 10 khu A Viện nghiên cứu rau quả, Tổ dân phố An Lạc, Xã Gia Lâm, Thành phố Hà Nội, Việt Nam

Email: entdecketravel@gmail.com

Website: entdecke.travel

We are happy to answer reasonable questions about how your personal information is handled.

Entdecke Travel — Vietnam Tours, Cruises & Travel Services

We believe that a good booking experience starts with clear information, transparent communication and respect for your privacy.