Booking Policy

At Entdecke Travel, we aim to make your booking process simple, transparent, and flexible.

1. Booking Confirmation

Your booking is confirmed once we receive your booking details and the required payment or deposit.

A booking is not considered confirmed until the deposit has been received. Availability may change before payment is completed.

For direct bookings, we will send you a booking confirmation with the tour details, pickup information, and payment status.

2. Payment

For selected tours, you may Reserve Now – Pay Later. A deposit may be required to secure your reservation, with the remaining balance payable according to the payment terms provided at the time of booking.

If a deposit is required, your place will only be held once the deposit has been received.

For bookings made close to the travel date, full payment may be required.

3. Payment by Credit Card

Credit card payments may be subject to payment processing fees or charges imposed by the payment provider or bank.

The final amount shown on the payment page is the amount charged to your card.

4. Cancellation & Refunds

Cancellation and refund conditions vary depending on the tour, cruise, hotel, or service booked.

The applicable cancellation policy will be clearly communicated before or at the time of booking.

If you need to cancel or change your booking, please contact us as soon as possible via WhatsApp or email.

Refunds, where applicable, will be processed according to the cancellation conditions of the booked service.

5. Changes to Your Booking

You may request changes to your booking, such as:

  • Travel date
  • Number of passengers
  • Pickup location
  • Dietary requirements
  • Other special requests

Changes are subject to availability and may result in additional charges. Please inform us as early as possible so we can assist you.

6. Weather & Operational Changes

Tours and cruises are subject to weather conditions and local authority regulations.

For cruises in Halong Bay and Lan Ha Bay, the relevant authorities may suspend or cancel departures in case of severe weather or unsafe conditions.

If your tour is affected by an official suspension or operational change, we will contact you and assist with the available options, such as changing the travel date or arranging an alternative service where possible.

7. Pickup & Meeting Point

Pickup times and meeting points vary depending on the tour and transportation option selected.

Please provide accurate hotel or accommodation information when booking.

We recommend being ready at the confirmed pickup point at least 5–10 minutes before the scheduled pickup time.

For cruise bookings, please follow the specific check-in time provided in your booking confirmation.

8. Special Requests

Please inform us of any special requirements when making your booking, including:

  • Dietary restrictions or allergies
  • Children or infants
  • Birthday or special occasions
  • Mobility requirements
  • Other important requests

We will do our best to accommodate your requests, but special arrangements are subject to availability and confirmation.

9. No-Show & Late Arrival

If you do not arrive at the agreed pickup point or meeting point at the scheduled time without prior notice, the booking may be treated as a no-show.

No-show bookings may not be eligible for a refund.

If you are delayed, please contact us immediately so we can check whether alternative arrangements are possible.

10. Travel Documents

Guests are responsible for ensuring that they have all required travel documents, including passports, visas, and other documents required for their trip.

Please check your visa and entry requirements before travelling to Vietnam.

11. Price & Availability

All prices are subject to availability and may change before a booking is confirmed.

Once your booking has been confirmed, the agreed booking price will apply unless changes are requested by the customer or additional services are added.

12. Contact Us

If you have any questions about your booking, cancellation, payment, or special requirements, please contact Entdecke Travel.

We are happy to assist you before and during your trip.